Niron Magnetics is a venture-backed start-up developing the only known magnetic material with the potential to displace widely used rare earth permanent magnets. These rare earth permanent magnets are found in electric motors, generators, sensors, actuators, and a variety of everyday machines. Unfortunately, the mining and refining of these materials incur harsh social and environmental costs.

Niron Magnetics has developed a magnetic material that is free of critical materials (including rare earth elements), which eliminates the environmental damage caused by their use. Niron is comprised of a team of engineers and scientists with a desire to make a positive impact in our community.

About the Position

This role provides a broad range of technology related support services to all employes throughout the enterprise, including but not limited to hardware, software, networking, telephony, technology related acquisitions, audio/visual, vendor interactions, documentation, and general customer service. This role will report to the Director of Information Technology and interact with teams throughout the company.

Primary Roles & Responsibilities:

• Deliver support for end-users via strong direct interaction, documentation, and communication, by conducting troubleshooting, research, analysis, and/or interaction with vendor-partners, on systems, tools, and technologies including:
  • Hardware: PCs, laptops, telephones, peripherals, servers (where applicable), mobile devices, audio/visual equipment, etc.
  • Network equipment: Routers, modems, switches, firewalls, etc.
  • Service Carriers: Internet providers, etc.
  • Infrastructure Applications: Telephony system, Active Directory, Office / Microsoft 365 (email, Teams, SharePoint, OneDrive, InTune, etc.)
  • Enterprise Applications: ERP systems, finance systems (as applicable), security tools, etc.
• Build, configure, and deploy new or replacement technology hardware, such as desktops, laptops, peripherals, telephones, etc.
• Ensure Information Systems Security processes, workflows, and tools are being utilized and adhered via reviewing appropriate policies and procedures, end-user training and education, property security mechanisms and proper assignment of user roles within all applicable technology systems (email, User Access applications, Office Automation applications, etc.).
• Engage in and assist in managing technology related projects, which could include tasks such as research, technology analysis, vendor selection and coordination, scheduling, communications, and documentation.
• Perform general administrative tasks such as creating technology related tip sheets and job aids, reviewing departmental policies and procedures for accuracy, and communicating out to the enterprise any relevant technology related news, updates, changes, etc.
• Conduct technology related purchasing and acquisitions, invoice administration, and tracking.
• Other duties as assigned could include coordinating disposal of technology waste, destruction of sensitive information as needed, assisting with the onboarding of new staff, or helping to move equipment.

Qualifications:

• High School diploma or GED required.
• A minimum of 4 years of directly applicable experience required; experience in manufacturing or a startup is a plus.
• A broad background in numerous Information Systems disciplines preferred (hardware support, applications support, telephony, networking, Active Directory, etc.).
• Technology certifications preferred (MSP, A+, CCNA, etc.).
• Experience with Microsoft 365 suite and Azure
• Strong verbal and written communications skills required.
• Strong interpersonal and customer service skills required.

Compensation:

• Comprehensive medical, dental, and vision insurance, premiums paid 100% for employees
• Equity position in Niron via stock option grant
• 401k plan with company match
• Mental healthcare support including therapeutic care
• Paid vacation, sick time, and holidays
• Short- and long-term disability and life insurance
• Experience in a venture backed startup